Error 500 when trying to retrieve the inventory list (sandbox)

[grun8202]

Is anyone else getting a ‘500 Internal Server Error’ response when trying to get a list of inventory items (sandbox)?

https://api.sandbox.ebay.com/sell/inventory/v1/inventory_item

{
    "errors": [
        {
            "errorId": 25001,
            "domain": "API_INVENTORY",
            "subdomain": "Selling",
            "category": "System",
            "message": "A system error has occurred."
        }
    ]
}

[geekloveaffair]

I'm getting this as well.  Is there a way to work around this issue?

[developer-support@ebay.com · Accepted solution]

Hi @grun8202 @geekloveaffair ,

The issue in the sandbox related to the getInventoryItems API call has been resolved. You should now be able to retrieve all inventory item records using this method.

Best Regards, 

eBay Developer Support

[heimwerker-direkt]

We are having the same issue as of the time of this reply creation. We have  troubleshot everything on our end already. Every other method work flawlessly. Only getInventoryItems/getInventoryItem has issues.

Same error-code as @grun8202 above. It worked last week. Hope it will be fixed soon.

[columbusmicrosystems]

Since yesterday, we've been coming across the same problem- getInventoryItems returning the same 500 error response in sandbox. Everything was working two days ago and nothing has been changed in our code, so it looks like there might an issue with the API itself. Hopefully this can be resolved! 

[markskayff2015]

Yes, same problem reported here. Since yesterday 16th July 2025, cannot use the getInventoryItems api call.

It's returning a 500 (Internal Server Error).

GET /sell/inventory/v1/inventory_item?limit=50&offset=0

[markskayff2015]

This error is persisting and it's blocking the getInventoryItems API call for the past 4 days.

[columbusmicrosystems]

developer-support@ebay.com 

The issue has resurfaced since the original post. Just want to make sure you all know about this!

[columbusmicrosystems]

It looks like getInventoryItems is working now.