12-29-2021 09:54 AM
The PLA feature seemed to be working well - then suddenly stopped working overnight from 25 Nov.
fell to zero impressions and zero clicks . Have been in contact daily since then with ebay CS but no change and nobody there seems to be able to escalate a ticket to the tech team and respond with a solution.
Does any one have a similar problem? Can the ebay team on this forum shed any light on the problem ? Thanks
Solved! Go to Best Answer
01-06-2022 04:44 PM
Hi @alphamicrocomponents, thanks for bringing this to our attention. We will do some digging on our end and get back to you as soon as we have any additional information or recommendations for you. Stay tuned!
01-06-2022 04:44 PM
Hi @alphamicrocomponents, thanks for bringing this to our attention. We will do some digging on our end and get back to you as soon as we have any additional information or recommendations for you. Stay tuned!
01-07-2022 06:15 AM
Hi I got a little boost on imressions from 2 Jan to 4 Jan - then back to nothing again - would appreciate you looking into the issue as I have not had any luck with the ebay customer services team that I have been reporting the issue to . thanks for your attention and help on this
01-24-2022 08:45 AM - edited 01-24-2022 09:22 AM
Hello @alphamicrocomponents
We met with our internal teams and investigated the issue and can confirm there weren’t any bugs or other product issues that interfered with or was the cause of the drop in impressions and clicks.
There are several factors that can affect Promoted Listings Advancedᴮᴱᵀᴬ campaigns, including (but not limited to):
While every campaign is different, testing different bidding and keyword strategies is the best way to figure out how to get the best placement. We suggest taking a look at the keywords you’re using for the campaign and identifying the top performing ones (you can do that by generating a report in the Advertising Dashboard under the Marketing tab), and making sure that your bids for those high-performing keywords are competitive. You can also use our bid guidance tool in the campaign manager to make sure that your bids are competitive.
We also posted a blog that reviews how create and optimize your keyword bidding strategy for Promoted Listings Advancedᴮᴱᵀᴬ that could potentially be a good resource for you. You can also find best practices and other FAQs for Advanced campaigns in our Seller Center.
Please let us know if you’re still experiencing issues after making some of these adjustments. Thank you for your feedback and for being a valuable part of the eBay seller community.
01-24-2022 09:07 AM
Same here, impressions plunged to an all time low .