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return a payment

I posted a larger item... for local pick up only.  

A buyer sent an offer and I accepted it.

The buyer paid via paypal, while not realizing I am in a different state.

How do I return his payment and avoid getting charged by ebay and paypal?

 

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return a payment

If you are using Seller Hub, go to your Orders > Awaiting Shipment

Click the down-arrow and select Cancel Order using the reason "Problem with Buyers Address."  ebay will refund the buyer, credit your FVF, and you will not receive a defect for the cancellation.

disneyshopper
Volunteer Community Member

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