09-21-2020 07:28 PM
I posted a larger item... for local pick up only.
A buyer sent an offer and I accepted it.
The buyer paid via paypal, while not realizing I am in a different state.
How do I return his payment and avoid getting charged by ebay and paypal?
09-22-2020 08:27 AM
If you are using Seller Hub, go to your Orders > Awaiting Shipment
Click the down-arrow and select Cancel Order using the reason "Problem with Buyers Address." ebay will refund the buyer, credit your FVF, and you will not receive a defect for the cancellation.