how do I give a partial refund with ebay managed payments?

[usgamecollector]

For example my buyer wants a shipping discount.

with paypal I could just go to the transaction and send a partial refund. How do I do this with managed payments?

Will I get any of the fees back on a shipping discount refund?

[kare-bearb]

See:

https://www.ebay.com/help/selling/managing-returns-refunds/refunding-buyers-managed-payments-seller?...

- You will not be credited back any of the fees.

- If the buyer had paid sales tax on shipping,

eBay will automatically refund the proportionate amount of tax to them.

[ljmgoods]

you cant you have to give full refund .e bay wants  the  case  for them to refund so they can charge you 20.00 for extra fees .there crooks

[azaz_8302]

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@ljmgoods wrote:

you cant you have to give full refund .e bay wants  the  case  for them to refund so they can charge you 20.00 for extra fees .there crooks

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There's no $20 extra fee for making a full or partial refund through Managed Payments, an untruth you have posted 5 times so far.

But you knew that.

[chapeau-noir]

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@ljmgoods wrote:

you cant you have to give full refund .e bay wants  the  case  for them to refund so they can charge you 20.00 for extra fees .there crooks

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That is completely wrong.

@usgamecollector  - on your seller hub go to 'orders' and then to the down-arrow next to the order. From the drop-down box select "send refund" - you will be asked for the reason for the refund, then 'order level' if you shipped multiple items (refund on single item or entire order).  Enter your refund amount and hit the button.  You don't even have to go off-site to do it.

[vmplus]

Thank you for the info. I am not seeing the refund option in the drop down, is that because I have to wait until the order is delivered to customer? Mine is still in transit as of this moment.  Thanks

[jbbowers12012]

I HOPE there is no such fee. I have been giving partial refunds due to shipping charges over paid for sometime. Just have to make sure to list the correct reason for the refund.

[kh-vince]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.