cancel order

[gamese_4]

customer made a purchase but then gave up how can I cancel his order? he wanted at the time of purchase but is only allowed for a certain time how to proceed

[onlinecentral]

It would be best for you to go to your Sold Items and cancel on your end. Select Buyer Asked For Cancellation as the reason. You have the message from the buyer to prove that.

If you don't cancel, the buyer can file for a return and you will lose both the original and return postage.