We couldn't complete your previous payout.....

[ericodapro]

I just received the message "We couldn't complete your previous payout and credited the amount back to your available funds." Apparently the bank account that I've used for years is no longer valid for payouts? Im a bit confused and worried because its the only account I have to bank with. Im being told to add another bank account. Is this a bug or what is going on here? If a reason was provided as to why it is no longer valid would be more professional but now I have to ask the community for help. What would cause a sudden invalid bank account for payouts? 

[albertabrightalberta]

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@ericodapro wrote:

If ebay doesnt know the reason then that would be alarming for sure, the problem isnt with my bank since it has worked without a hitch for years and I am still able to purchase items with it as well. 

This issue has not fixed itself and now I need to take this to the next level. What would be my next move? Talk to a rep? I havent done this before and not sure how to go about it. 

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It could be with the bank. They may have changed something that isn't allowing ebay electronic deposits. 

I'd call the bank on Monday.

[redmodelt]

You need to think of the buying side and selling side as 2 different entities under the same umbrella.  Just because you can buy using BoA as a payment source does not mean you can use that same bank to receive payments. 

The next level would be to contact your bank as albertabrightalberta suggested, this might not be an eBay issue, it might be a bank issue which eBay would not be able to help. 

[ericodapro]

I think its an ebay issue with the sudden flood of payment hold problems on the forum. I talked to my bank and as predicted there wasnt any issue the bank could see. Going off of past issues with payments and holds its safe to say 9 out of 10 times its an ebay glitch since they are constantly changing T&C. As far as your last comment that "ebay would not be able to help" .... Do they ever step in and help? I mean the fact that they have this forum (that uses other members to answer members questions and not actual ebay representatives) speaks volumes about their customer service. 

[ericodapro]

My gripe now is just the way ebay handled my issue. If there was a problem with my receiving payouts they should provide a CLEAR explanation what the problem is so we can resolve it quickly.  That would be an example of ebay being helpful.  By just telling me my payout couldn't be completed.... is not helpful at all.

[kensgiftshop]

like I said, they might not know what the problem was.

Could have been a bad Internet connection on either side?

The bank system might of had a glitch when the payment tried to go through?

Someone pushed the wrong button either at Ebay or your bank?

There could be a lot of reasons it didn't go through.

[ericodapro]

Ken lets look at all the possible reasons it could be and stop with the guessing shall we?

This is when chatgpt is really helpful. I will post the convo:

Me: I am a seller on ebay and there was a issue with ebay sending me a payout. what could that issue be?

ChatGPT said:

If you're experiencing an issue with eBay sending you a payout, there are a few potential reasons behind it. Here are some common issues that could prevent a payout from being sent:

1. Payment Method Problems

• Incorrect Bank Information: Double-check that the bank account details associated with your eBay account are accurate and up-to-date.
• Invalid or Expired Payment Method: If you're using PayPal or another payment service, ensure that the linked account is valid and not expired or restricted.

2. Account Verification Issues

• Identity Verification: eBay may require additional documentation to verify your identity. This could include a government-issued ID or proof of address. If you haven’t completed this step, eBay may hold your payout.
• Bank Account Verification: eBay may need to confirm that your bank account is valid for payouts. If you haven't linked or confirmed your account properly, it can cause delays.

3. Funds Availability

• Hold on Funds: If you’ve received recent payments for high-risk items, eBay might place a hold on those funds until they verify the transaction. This is typically a temporary hold.
• Transaction Issues: If a buyer opened a return request or claim (like an item not received), eBay may temporarily withhold funds until the issue is resolved.

4. Payment Method Restrictions

• eBay Managed Payments: If you’re part of eBay’s managed payments system, they may have flagged or paused your payout due to a policy violation, issues with your account, or unusual activity.
• Payment Schedule: eBay typically processes payouts on a schedule (daily or weekly), so it might just be a matter of waiting for the next scheduled payout.

5. Unresolved Disputes

• Buyer's Claims: If a buyer opened a case or made a claim regarding your item (e.g., item not as described or damaged), it could prevent payout until the issue is resolved.

6. Policy Violations

• eBay Policy Violations: If eBay finds any violations of their seller policies (e.g., selling prohibited items or receiving negative feedback that suggests a breach of terms), they may temporarily restrict or withhold your payouts until the situation is reviewed.

7. Payout Threshold

• Minimum Payout Threshold Not Met: eBay may have a minimum payout threshold, and if you haven't earned that amount, they may not process a payout yet.

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Steps to resolve it:

1. Check for Notifications: Look for any messages or alerts from eBay regarding your payout. They may have sent you a warning or request for more information.
2. Verify Your Account Info: Make sure your payment method and bank account details are correct and fully verified.
3. Check for Holds or Claims: Look in your eBay account for any pending cases or holds on your funds.
4. Contact eBay Support: If the issue isn’t obvious, reach out to eBay's seller support for more specific information about your account.

Would you like to dive into any of these issues in more detail?

I didn't  see anything there saying my bank could be the issue and I confirmed it by talking to my bank earlier.

[ericodapro]

Yes, eBay accepts Bank of America accounts for sellers who are part of eBay Managed Payments. As long as your Bank of America account is linked to your eBay account and is eligible to receive payouts, there should be no issue with using it for selling on eBay.

Key Points:

• Managed Payments: eBay now manages payments directly (instead of PayPal), so sellers are paid directly to their bank account. Bank of America accounts are typically accepted for this.
• Account Verification: You’ll need to verify the bank account with eBay, which may involve providing account details (such as routing and account number) and confirming the account.
• Payouts: Once your account is linked and verified, eBay will send your earnings to your Bank of America account according to the payout schedule you’ve chosen.

If you're having issues with linking or receiving payouts to your Bank of America account, you may want to verify that your bank account details are correct and up-to-date in your eBay seller account.

If you need help with the linking process or run into any issues, let me know!

[redmodelt]

No not all BofA's will accept eBay managed payouts. That has been gone over in the past. Some BofA's are associated with the investment side, those usually are in the South and can't be used. While you pull up a lot of information that can be found, nothing so far indicates you have contacted your bank to see if the issue is at their end. Maybe something has changed at the banks end. 

Here is a link to some of the posts about not being able to use Bank of America. 

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