Send item to buyer, wants to return but never send it back.

[billako4]

So recently i send one jacket to one guy and he wanted to return cause it wasn’t as described, so after i told him to pay the shipping to come back he said ok but he never did that, after i had spoken many times with ebay cause i exempted his return (my policy it was no returned) but it’s ok he said he will pay but he never did i asked him many times and he never reply to me, so ebay open a case and gave 6 days to sen my item back. I had called them 2 times and their told me Buyer has 6 days to send the jacket if he will not after the case is gonna close and he will keep the jacket and the money will come to me. But that never happened so today closed the case and refunded all the money to the buyer with out send my jacket.  An you tell me what can i do, i am not business man and it was my second time to sell something and that jacket has 300$ i am so sad and ebay now told me they can’t do nothing!😞

[kensgiftshop]

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@billako4 

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When a buyer files an INAD, you are responsible  for paying return shipping.

When you didn't provide return shipping, Ebay got involved.

When Ebay gets involved, they can refund the buyer from your account, let them keep the item, give you a defect for not handling the return and they keep their fee's.