eBay

1220kimeunnie · ‎09-29-2024

Ok so I bought an item and it arrived but it was broken and I contacted the seller before feedback was left and I waited a week for a response but didn't get one until I left negative feedback and then I get a response asking if there was anything they could do and since I said I don't know if it was fixable I asked for a refund but they said they would only refund if I changed my negative feedback to a positive one which I think is pretty scummy as it's my money and I have a faulty product,but they said they sent me a revision request but there's no request anywhere but I can't go through eBay to request refund as the item is still saying the item is still in transit,what can I do and should I report the seller or something?

12345jamesstamps · ‎09-29-2024

Item can be returned for a refund...but it's China...so it's how you ask for a refund whether buyer pays for return shipping or the seller. Of course you paying for return shipping to China would cost a lot.

'Item still in transit'...but you have it...that doesn't make sense...wonder if the tracking is of another buyer and not you.

Do not change the feedback without a refund first.

Here's what you can tell seller...a buyer can do a revision in 10 days...not 11 days...so time is ticking fast for seller to give the buyer a refund. That's all you have to say. I bet you get that refund and seller just says to keep item. Seller has to send a revision request to you. Sounds like the tracking you got is bogus.

Reporting the seller...yea...but that won't get the refund.

fbusoni · ‎09-30-2024

If its not too late, file an item not as described and report the seller.

Do not change your feedback.

eBay seller since 1999. This is a posting ID.

fab_finds4u · ‎09-30-2024

If he wants you to revise the feedback then tell him to refund your money and then you will. No way I'd revise the feedback if I had a broken item and no refund yet. Then report him. You might have been trying to file a not received claim instead of return item. The case you need to open is return the item it's not as described.