If you're lucky, once you provide the information, they will release your account. In my case, I was not so lucky. I was asked to provide documents for verification about two weeks ago. After I provided the required documents, they lifted the hold on my account. A day later, they put another hold because they claimed I had too many complaints from buyers who have not received their items. I have a 100% rating and no open cases. The last case was filed over 6 months ago and it was closed in my favor. I also don't have any recent complaints or messages from buyers about missing items or delayed shipments. I called and emailed customer service to ask about the complaints. No one was able to find any complaints against me. They all gave me a generic response that I needed to resolve the open cases in the Resolution Center. It made no sense because there was nothing to resolve because I didn't have any open cases. I was then told to just wait. After a week of contacting eBay by phone, email, Twitter, and Facebook, they finally lifted the hold. However, almost immediately, they put a 30 day hold on my funds. The reasoning is they want to make sure buyers receive their items. Now, I have to wait for buyers to receive their items and physically confirm satisfactory receipt. I'm not sure what is going on. I have been selling on eBay for over 16 years with no issues. I follow the rules and always try to provide the best customer service. For some reason, eBay has decided to treat me like I'm out to scam buyers.
![Video [Russian Language]: Answers to common Payoneer registration issues](/t5/image/serverpage/image-id/750612i41F587DBC26EF24C/image-size/large?v=v2&px=999)
