09-08-2020 07:10 AM - edited 09-08-2020 07:10 AM
On the old system with PayPal, if a buyer requested to cancel an order, PayPal kept all the fees. How does EBay process cancel/refunds?
09-08-2020 07:14 AM
If you issue a full refund, either through the Resolution Center, or Orders > Paid & Shipped > Cancel order
then ebay credits back all of the FVF that was charged. If you issue a partial refund, no part of the FVF is credited.