Refund Error

[amdeals7]

I am facing difficulties when trying to refund the buyer their money back. Back then, it was easy to refund the buyers their money, but now I seriously having a bad time with this. It gives to be an error for refunding the buyer and I should add another payment. and when I try to do that I still receive the same error. It is not the first time this happens to be and it is frustrating. Any help or suggestions? 

[mam98031]

REfunding in MP is extremely easy.

Go to your Seller Hub.  Then to Paid Orders, find the order you need to refund.  There is a drop down menu on the left side of the screen.  Look at that and select REFUND.  Click on that and follow the instructions on your screen.

[amdeals7]

I know that, but I don't know it gives me an error every time I try to refund a buyer.

[mam98031]

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@amdeals7 wrote:

I know that, but I don't know it gives me an error every time I try to refund a buyer.

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Typically when an error message appears it is a temporary thing.  Just try back again a little later or the next day.  Are you saying the same error message appears today as it did 4 days ago?  If that is true, then you need to contact Ebay directly and report the technical issue.  We can't do that for you.

https://twitter.com/askebay?lang=en

https://www.facebook.com/eBayForBusiness/

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

[dirk12955]

Might be getting an error message because the buyer hasn't paid. 

Double check that your finding the transaction under "Paid" orders.