Purchased item removed?

[reams_numismatic_emporium]

Hello all,

i buy and sell coins on eBay and I have a lot of items for me to always keep up on in my memory so I definitely use my purchases tab on eBay to check my statues of purchased items. I don’t recall what item this is but it’s grayed out so I can’t click it at all and says item removed, that exact amount was pulled from my bank account as well. What should I do about this issue? I have no idea how to contact eBay either I am unable to find a correct email or phone number. Also my purchases are made through my debit card so I don’t believe it would be PayPal that I get in touch with because the item purchase did not go through them. Any advice or what to do when this happens? Thank you in advance! 

[rebell45 · Accepted solution]

OK, first, can you see the purchase date on the greyed out item? If the date is old, like 40 days or older, you can't really do anything on eBay. The MBG period has passed.  If it is under 40 days, click on the Resolution Center at the bottom of almost any page and see if you can, after checking the I Haven't Received it yet box and Continue button,  find the item there in the list that will come up. That will only let you go back to like the end of June. If it will let you open a case there great. If not, the only other option is to ask your bank if they can do a charge back.

To contact eBay go to the bottom of this page and ask for a call back. Have the item number  and /or order number handy. You should be able to get those from the greyed out item listing.

https://www.ebay.com/help/returns-refunds/item-not-delivered/item-not-received?id=4042&from=ContactU...

[reams_numismatic_emporium]

Thank you very much! And yes it was only a few days ago but there’s nothing There besides the price, shipping, and item removed I can’t click into it and it does not have an item number, I do use the app though because I only usually have a phone at my disposal. 

[rebell45]

If you paid for the item, you should have an email from eBay. That may have more useful information on it, like the order number.

[ma-647837]

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@reams_numismatic_emporium wrote:

Thank you very much! And yes it was only a few days ago

but there’s nothing There besides the price, shipping, and item removed

I can’t click into it and it does not have an item number

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@reams_numismatic_emporium, look for your gray ghost here,

- click More actions then I don't get it, start a refund request

- then if not refunded, come back after 3 business days

- to click Ask eBay to step in and get your refund.

Later, if your item eventually arrives and it is exactly as described in the listing you can no longer see, you can still repay your seller.

[reams_numismatic_emporium]

Thank you very much this helps!