Problem making a Partial Refund to a customer.

[navymedic67]

No where can I find a dropdown menu for making a Partial Refund to a customer. When the shipping is less than quoted or a customer finds a slight flaw but still wants the item and we agree on a partial refund to resolve any issue I was advised by an E-bay representative that my customer must file a complaint against my business FIRST then that allows me to offer a partial refund.....WTH.....Unhappy customers and unhappy sellers. We always without exception try to work things out to retain 100% customer satisfaction BUT someone at E-bay apparently doesn't know much about retaining good customers.....Has anyone else had this problem since E-bay went from PayPal to Managed Payments.????????

[pjcdn2005]

I'm not in MP but I found these instructions in another post.

Go to the paid/shipped page in Seller Hub.......find the transaction.......and then click on the drop down menu under the item title....refund is about 3/4 of the way down..........

There is also a screen shot in post 8 on the thread.

https://community.ebay.com/t5/Selling/How-do-I-issue-refunds-with-managed-payments-if-not-paid-with/...

[comics-scifi-collectibles]

@navymedic67. Always come here first for help, cs makes up some crazy answers. 

Go to the sold item and select the drop down menu next to the item > issue refund is in that menu.   

EBay does not refund sellers fees on partial refunds.