Payments on Hold - Receipt of Item

[kimandsimon]

I sold 2 items that were coupons that I electronically provided to the buyer instantly upon payment. My problem is that there was no tracking number or shipping since these were electronic.  Now my payment is being held because it is not showing the item as being received. I put in the tracking number as "electronic certificate" and "item already received" but this doesn't seem to do anything. Any suggestions? Also, is there any way to email Ebay to get help with this? With the amount of commission I paid for this I at least would like to get some level of support from Ebay.

[wastingtime101]

The last thing you want to do is contact eBay and draw attention to the fact you violated eBay policies by selling digital codes. Wait out the 30 day payment hold.

https://www.ebay.com/help/policies/prohibited-restricted-items/coupons-policy?id=4292

"Only physical paper coupons can be listed."

https://www.ebay.com/help/policies/prohibited-restricted-items/electronically-delivered-items-policy...

"Sellers not approved by eBay to list electronically delivered items need to list their items in the Everything Else > Information Products category in the classified ad format"

https://www.united.com/en/us/fly/mileageplus/awards/upgrades-types/pluspoints.html

"The sale, barter or other transfer or attempted sale, barter or other transfer of any mileage, certificates, PlusPoints, awards, benefits or status, other than as authorized and/or sponsored by United, is expressly prohibited. Any mileage, certificates, PlusPoints, awards, benefits or status sold, bartered or otherwise transferred is in violation of the rules and any accounts or members involved in such sales, barters or other transfers may be subject to United’s Remedies. The acquisition, use, transfer or attempted acquisition, use or transfer of mileage, certificates, awards, benefits or status that have been acquired by purchase, barter or other transfer in violation of the rules may result in United’s exercise of United’s Remedies."

[kensgiftshop · Accepted solution]

Nothing you can do but wait to see if the buyer files an INR for an refund or they release the hold on the funds.