Payment paid but do not receive the order confirmation

[bl_566910]

Hello,

It is my first time in Ebay.

I had processed payment and it is already debited my cart.

But I can not find any order confirmation and purchase list 

Please advise me

[mam98031]

On the upper right side of most Ebay pages [not ones here in the community] there are the words MY EBAY.  Hover over that and then a drop down menu will appear.  From there go to purchases.

[janet9988]

Did you perhaps purchase it without an ebay account?

f you bought as a guest you can see an email that you received showing the purchase.

https://www.ebay.com/help/buying/paying-items/buying-guest?id=4035&st=12&pos=2&query=Buying%20as%20a...

[rhub_4616]

I had the same thing. I had an eBay account, I bought a PS1 game, and my phone died on me a second after I pressed the pay button. Next thing I know, when I charged it, my debit had 15 bucks out of it and my purchases were empty, with the item still being for sale.

[rhub_4616]

help me please

[soh.maryl]

The post you're responding to is dated July 3, 2021, so over 3 yrs ago.

If you are having a problem, it would be a good idea to start your own thread.  When you do that, you need to give absolutely every single detail you can offer so that we can help you.  Exactly when did you make this purchase? 

ETA: I see you added further details.  Are you saying this purchase is not seen in your Purchase History?

Please start your own thread -- you'll get more replies that way.

[rhub_4616]

today, March 1st, 2025

[janet9988]

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@rhub_4616 wrote:

today, March 1st, 2025

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Yes you are correct BUT you are posting on an old thread that has been answered. 

Start your own thread as you have been advised to do.

[kh-stanley1]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.