New to managed payments and shipping..Refunds..Please help.

[1973kendoll]

Hello, thanks for your time.  Okay, for my listings I usually guesstimate my shipping cost, and always offer a refund if I am grossly over.  With this NEW system; if I am correct...after the auction, the buyer pays for the shipping they want??  For instance, say I set $15.95 for shipping cost and my item sells for $300..that would be $315.95..then when the buyer checks out they choose a $7.95 option, I would have to refund the buyer $8.00?  Sorry if this has been addressed or sounds strange..Thanks for your time.  This is my first time on the boards.  Thank you all.

[rebell45]

If you have your listing set up with a fixed shipping cost of $15.95, that's what the buyer sees and what they will pay.  If your actual shipping cost is $7.95, you can then refund the rest through the Seller Hub.  Just be sure that the listing shows a fixed cost, not a calculated cost.  That said, if you do a partial refund for the shipping overage, you will not get the FVFs reduced, you'll still pay FVF on the full $15.95.

You may want to think about using the calculated shipping instead, just be sure your weight and dimensions or accurate when you list.

[1973kendoll]

Thank you.  This new system is so confusing.