New payment Gateway issue

[social.k-6]

since the time ebay have changed the payment gateway from paypal to payoneer. my payments are not reflecting on my payoneer account. i currently have 3 paid orders but i dont know where the m oney is. please help me out. thsanks

[fab_finds4u]

Did you create a new Payoneer account?  eBay says if you have an existing Payoneer account to create a new one.

If you haven't  sold for over a year eBay probably has you started over as a new seller and could be holding your payments until tracking shows delivered, or in 21 days if there's no tracking.

[social.k-6]

yes, i opned a new payoneer account as we were using paupal before. i can accept if they hold my payments, at least i must be visible somewhere?

[donsdetour]

what is shown under your payment tab??

Is the info shown in your account correct for your payment service??

You need to check that.

[jen@selling]

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@fab_finds4u wrote:

Did you create a new Payoneer account?  eBay says if you have an existing Payoneer account to create a new one.

If you haven't  sold for over a year eBay probably has you started over as a new seller and could be holding your payments until tracking shows delivered, or in 21 days if there's no tracking.

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Hello, @fab_finds4u . 

I have reached out to Payoneer to see if we can determine your account status. 

Two possibilities that might be happening are: 

1) Your account is not yet 100% registered and your transactions need to update as a result. 

2) Your funds are already in your bank account.  Funds are not held in the Payoneer account but pass through to your bank. I am not sure where I can point you in your Payoneer account for clarification, but I can recommend you start in the Verification center. 

In the meantime, I'm waiting to hear back from the Payoneer customer service team.

Thank you for your question. 

[social.k-6]

My account was verified by both payoneer and ebay for the future payments. even when I contact the payoneer support, they said that we have no information available from our end and no payment was denied by our end. 

[janet9988]

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jen@selling wrote:

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@fab_finds4u wrote:

Did you create a new Payoneer account?  eBay says if you have an existing Payoneer account to create a new one.

If you haven't  sold for over a year eBay probably has you started over as a new seller and could be holding your payments until tracking shows delivered, or in 21 days if there's no tracking.

---

Hello, @fab_finds4u . 

I have reached out to Payoneer to see if we can determine your account status. 

Two possibilities that might be happening are: 

1) Your account is not yet 100% registered and your transactions need to update as a result. 

2) Your funds are already in your bank account.  Funds are not held in the Payoneer account but pass through to your bank. I am not sure where I can point you in your Payoneer account for clarification, but I can recommend you start in the Verification center. 

In the meantime, I'm waiting to hear back from the Payoneer customer service team.

Thank you for your question. 

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If the account was not up to 100%  Then they should not have even been allowed to list ANYTHING.

[kensgiftshop]

@social.k-6 

How long ago were these orders?

I don't see any solds under this ID.

[social.k-6]

Those orders are of yesterday. And the payment is not visible but the ebay shows the orders but not the transaction 

[priscoo85]

Check on your payment tab on seller hub.