mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@joycemo2828 wrote:eBay have been holding on to my funds for 16 days with no end in sight.....
As I said on the other thread that you posted this, this statement really doesn't tell us anything about your situation. There are many reasons why Ebay may be holding your payments. What has Ebay told you? Have they asked for additional information? Did you comply? What messages have you received and exactly what did they say? Any on screen messages? What did they say?
@north40sales wrote:
@eleanor*rigby wrote:
@north40sales wrote:If you are a 30-year bank regulatory industry veteran
"If?" No "if" about it.
@north40sales wrote:
. . . you know the value of using proper terminology.
My experience tells me I don't lord my esoteric vocabulary over people who may not be familiar with it. In meetings with other bank regulators, sure. On an eBay discussion board, hardly. As I posted earlier, "Know your audience."
If eBay uses particular, specific terms to describe their processes, and the discussion centers around those eBay processes, it's pretty obvious that the most appropriate choice of terminology is going to be that used by eBay--because that becomes the "proper terminology." Yammering on and on about it with words and/or phrases that aren't used in any of eBay's descriptions of the Managed Payments process is counterproductive at best.
Its quite possible that the problem rests in the simple fact that eBay has not done a very good job of explaining how their program works and leaves people a bit in the dark as they discuss it.
Their use of non standard verbiage in their overview does not really help clarify things either.
To this point, I really don't care either way, but it does get somewhat hilarious with the blind faith that some folks have and post their opinion and represent it as chiseled in granite fact when they truly have no idea at all.
Have a nice weekend 🙂
There are articles published by the Payments team that are pinned on the Payments board that pretty much covers whatever you have brought up with a few exceptions. The majority of the communication problem is not because Ebay hasn't supplied the information but because many don't bother to read the articles much less the rules on the subject. That Ebay can't control.
I have answered countless questions on the Payments board that are answered in the Pinned articles and/or the published policies.
Now that isn't to say that MP's customer service is very good. Because it isn't and it hasn't been ever in the last 3.5 years. It is slightly better now, but only slightly. They have a very long ways to go.
The point that @eleanor*rigby and I have been trying to get you to understand is that your campaign to get members to use the standard terms that the banking system uses and abandon the terms that Ebay uses is harmful and confusing to many member and COMPLETELY UNNECESSARY. Yet you persist.
Clearly you do care which is evidenced by your repeated and continuous posts on the subject. Clearly it is very important to you and you don't seem to care what kind of unnecessary confusion it causes others.
With that said, there is nothing wrong with the words Ebay has chosen to use when describing the MP process, you have just taken it upon yourself to state it isn't good enough. It harms no one to leave it alone but still you persist. You have an agenda. Maybe one none of understands, that very well may be true, but you have one nonetheless. So if you are now saying you no longer care, one can only hope we can put an end to this conversation.
@north40sales wrote:
@mam98031 wrote:
@north40sales wrote:
@eleanor*rigby wrote:
@north40sales wrote:Thanks for the colorful picture, but I'll just use the industry standard terminology in their correct context as is easier to understand.
Using terms other than those established by eBay is not easier to understand for those who are not familiar with "industry standard terminology" when the context in question is eBay's Managed Payments system. If context is indeed important for people to understand posts, then the context should be that of Managed Payments, not some "industry standard" that few people are familiar with--keeping in mind the phrase "Know your audience."
I'm not aware of your "industry" background, but I am a 30+ year veteran of a bank regulatory agency. I am familiar with all of the terminology that has been used (whether correctly or incorrectly), but I don't think it does other members any favors by insisting on a different vocabulary than that used by eBay. When the discussion involves an eBay Managed Payments process or procedures, use the terms established by eBay.
Analyzing the intricacies of each transaction or the minutia of the process helps neither the OP or any other members who use Managed Payments. It seems like every thread ends up this way, and it doesn't help any members who are struggling to understand Managed Payments.
Best of luck. 🙂
If you are a 30-year bank regulatory industry veteran, then you know the value of using proper terminology.
Thanks and have a great day 🙂
I believe the point went right on by you. It is important to remember WHERE you are. This ISN'T the site of the Federal Regulatory. We are on Ebay. All you are doing is confusing the subject because for whatever reason you have you are compelled to use the Banking terminology instead of the terminology used on this site by Ebay.
It has no value to anyone but you, unless your goal is to get Ebay to change the words they use to describe their MP process. And if that is the case, this isn't the place for it. You need to present your case to Ebay not other sellers.
This conversation has no value to anyone but you, to others you are just confusing the subject which can be very harmful and simply is unnecessary just because you believe we must all conform to your terminology and not Ebay's.
"no value to anyone but you"....and yet, here we are again. 🙂
Yes we are. Because I've never been anything but honest on the threads I post on. I am here ONLY to help others. Not to create confusion, further some personal agenda or do anything other than offer information and facts that others may need in order to deal with whatever issue is before them.
Your posts do not do that on this subject you have decided to start. Your posts on terminology that Ebay uses only casts shadows and confusion and will likely harm some sellers striving to understand the process. It is completely unnecessary, yet you persist.
@joycemo2828 wrote:Yes, and I keep getting the runaround
What kind of a "runaround"? Are they asking for more information? Have you provided it? What did they ask for? Is this even a problem with your MP account or is it a security issue? It is hard to advise or fix a problem if you don't tell us what the problem is. To assume it is an MP issue may not be correct. As I've said before there are many reasons why this may be happening and unless you want to give us specific details on what Ebay has said to you in emails, messages on your screen, etc. There is nothing anyone else can do to help you but GUESS at what your problem is.
@joycemo2828 wrote:It all started with a message from eBay requesting I submit my driver's license and bank statement
So I did, I complied
Then several days go by, and my account is still restricted, and I have not received any communications from eBay asking for anything further or even explaining why this is happening
No communication about it all until I contacted them
So I contact eBay, they confirmed they received my documents, and it's all in the process of going through their new verification process
So I wait a few more days, account still restricted, payouts on hold
So I contact eBay several more times, 7 total, and I keep being told different things
eBay always confirms it has my documents and that there is nothing wrong with my account or the docs I submitted
Then it's wait 24 hours, 72 hours, 5 days, 7 days, 10 days, we promise this will resolve itself, just wait, there is delay in your verification but it is nothing on your end, just wait, wait some more, and wait some more and no we do not have a timeframe for you and no we cannot tell you why your verification is being delayed
So that is about the long and the short of it
I wish they could tell me that there was a discrepancy somewhere with my personal information, something that I could correct, but there just simply isn't
Every I dotted, every T crossed
They just won't release my payouts and they will not tell me why I cannot be 'verfied'
Thank you for the added information, this is extremely helpful. I'll try to do some research on this and see if there is anything else I might be able to add to help you. Not that I can look at your account information or anything like that, I'm just a seller like you. But I can ask some people on the Mentor's forum to see if they have any added help they can offer. This may take me a little time, just know I haven't forgotten you and I will try to see if I can offer anything helpful. I may not, but I will try.
@joycemo2828 wrote:Thanks for your empathy friend, I don't mean to flood the message boards, it's just I'm desperate for help, especially after seeing on the boards that others are experiencing the same and similar scenarios
I appreciate just having someone listen as well, because eBay have not been much help at all
Yes I've got to say it is a bit annoying to see the literally over a dozen threads or more that you have posted the same stuff on just in the last 24 hours or less. Everything I open is a post from you it seems. I'm not at all trying to minimize your problem. I absolutely see it as a serious problem and I'm very willing to try to help you. I don't know if I can, but I will certainly try. Hopefully you can also respect that flooding the threads isn't really a good idea.
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