Need help

[ladytrinitie]

WRONG item received…. Seller will not respond! AI does not work to resolve.

[kensgiftshop]

@ladytrinitie 

Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.

[ebooksdiva]

Start a return for not as described.

This is how it works…Go into your purchase history, click the drop down menu it will say MORE ACTIONS. Click it to find RETURN THIS ITEM.

Next click doesn’t match pictures or description. Sellers pay for return.

You may be required to upload a picture, after that you can click submit, complete return. 
Your seller has 2 business days to issue a return label or refund, if by the 3rd business day you don’t receive a return label or refund. You can go back to the case and that’s when you can ask eBay to step in. 

When the seller accepts your return, issues you a label, you have to return the item. Once the return has been delivered to the seller, the seller has 2 business days to refund. If that doesn't happen on  the 3rd business day you can ask eBay to step in for assistance.
Good luck. 

[krazzykats]

Return an item for a refund | eBay

Link should work, if not let us know.