01-12-2021 07:41 AM - edited 01-12-2021 07:45 AM
I do all my work on a tablet and my FORMAT in my SELLER HUB for "PAYMENTS" changed after my last payout on January 5th. What a waste of freaking time...... eBay changes things for eBay but not for the customers and sellers.
I no longer have "running totals" or the "bar graph" at the top to tell me how much money I am supposed to receive..... SO..... I added up all of the items ON A CALCULATOR that were available for payment and the amount that eBay was going to pay me and my amount are >OFF BY $150 < on top of my payment not going through for the first time !!! how in the hell am I supposed to get a hold of them about this discrepancy which I feel that I am never going to get back !!
now I have to check every single time to make sure I am getting paid the right amount!!!!! does anybody else feel as helpless as I do????
01-12-2021 11:36 AM
Arbitration.
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Did (feel as helpless). Once was enough.
01-12-2021 12:06 PM
The payment not going through is for sure a concern. Adyen is working on resubmitting the payouts. Mine was declined too.
I am not a fan of MP's reports, they do leave a lot to be desired.
I'm not sure how things appear on your tablet but hubby was trying to do the same thing... adding up the sales to see if they matched the deposits and it wasn't working well.
For one, you have to be sure to calculate the fees on the total a buyer pays including sales tax.
To see what items were included in your payout click on the payout ID
Overview> payments> payout> payout ID
https://www.ebay.com/sh/fin/payouts
I think that the easiest way to see your net on a sale is to use the performance report. overview> performance> custom date range.
It will download as a CSV report
You can also see how the complete breakdown of fees but it takes a bit more work.
See my previous post here that has screenshots>
https://community.ebay.com/t5/Member-To-Member-Support/Seller-Fees/qaq-p/31512223