Just forced to sign up for managed payments and already in the hole

[smash.scottconnell]

Forced to sign up for managed payment, and not 30 minutes later I have an outside dispute from a customer, saying they didn't recognize the payment. I cannot cancel the order, I cannot refund the order, I can only wait for ebay to investigate, and charge me $20 for their time. The worst part is that 2 hours later they still say it is okay to ship the order?! Buyer has been blocked, and the order has been "marked" shipped. All ebay store inventory reduced to 0.

Good thing I have my own website to fall back on. Good luck sellers.

[daw365]

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@smash.scottconnell wrote:

Forced to sign up for managed payment, and not 30 minutes later I have an outside dispute from a customer, saying they didn't recognize the payment.

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Your buyer doesn't understand why the charge says "eBay" when they bought the item from @smash.scottconnell, just like it says "Amazon" when they've bought from a seller there. Happens on purpose all the time.

Why not just provide a tracking number? That's what's required to resolve the case in your favor.

[pburn]

• You signed up for Managed Payments at, we'll say, 10 a.m.
• Someone made a purchase, checked their statement from their financial institution, whether credit card, debit card or what have you.
• The entry for the purchase was already displayed on their statement.
• That person filed an "unauthorized transaction" (I assume) dispute.
• You were informed by eBay (again, I assume) of the dispute.

All by 10:30 a.m.?

[mtgraves7984]

Are you sure it's the customer from an hour ago?

[smash.scottconnell]

Signed up for managed payments 1149am, purchase made 1200pm, dispute entered 1210pm. Payment account in negative by 1230pm, that is when I noticed it.

[smash.scottconnell]

Yes

[smash.scottconnell]

Ebay says no action is required by me currently.