05-15-2023 11:42 AM
Have a repeat person buying off my account and assume will not pay. Looked at his profile and other buyers have gone through the same. Why is he being praised as a 100% buyer?????
05-15-2023 11:50 AM
Because seller can only leave positive feedback so that is what it shows. It is against the rules to leave positive with negative comment.
Problem as I see it, those sellers are not using the tools to give an un-paid strike, so anyone with 2 unpaid in 12 months block , they are not helping.
You can't assume they will not pay till the 4 day seller allowed to cancel is past. Ending the sale because you THINK they might not pay, the buyer can report you if they did not ask to cancel, and you can get a strike on your account.
05-15-2023 11:50 AM - edited 05-15-2023 11:52 AM
eBay gives buyers four days to pay. eBay sends an invoice after the purchase, and another one two days later. There is no need to contact the buyer, they know they need to pay.
If payment has not been made after day four, cancel the transaction for non-payment. This will give the buyer a non-payment strike and you will be free to relist. You can cancel here: https://www.ebay.com/help/selling/getting-paid/cancelling-transaction?id=4136 When a transaction is cancelled for non-payment neither party can leave feedback.
All buyers have positive feedback, unless they have negatives for selling. Negatives for buyers was removed in May 2008. Too many sellers were giving retaliatory negatives when a buyer left a legitimate negative. Also, 85% of the items sold are fixed price. Nobody is going to see the negative until after the buyer has purchased. By then it's too late. Leaving a negative comment under positive feedback is a policy violation that will get the seller sanctioned if the buyer reports it.
Closing out unpaid cases gives the buyer a strike and two of those will block that buyer from bidding or buying from sellers who set their buyer requirements properly. Feedback never did that. If you haven't already, block buyers with two strikes in 12 months in your buyer requirements: https://www.ebay.com/bmgt/buyerrequirements
This only works if sellers do their job and file the unpaid cancellations.
The sellers that don't, and leave the buyer a "negative" instead are a big part of the problem.
05-15-2023 12:11 PM
Just think, if those other sellers had done the correct thing and cancelled, using "buyer did not pay" as their reason, that buyer would have been shut down from buying from sellers who have their buyer requirements set so they don't have to deal with buyers who have two UPI cases in twelve months. And he would have been shut down after only TWO such incidents in twelve months.