03-12-2024 07:31 PM
Help! Please! I have a buyer who wants to buy 7 items. She is not able to purchase without paying. I went in to each and revised (which I had it marked at no from the beginning in seller hub) but she said she still is being asked to select paypal or her card. I know how to do the invoice but it won't allow her to purchase so I can SEND her the invoice. Also 2 of the items she showed interest in so I sent offers. Now I can't un-click pay now. Please please help me.
03-12-2024 08:36 PM
If it's the shipping, you can refund that after the sale is paid for. Your offer "locks" the listing. You would have to cancel it and relist.