eBay

mishpitt · ‎11-06-2020

Hello,

I sold an item on Sept 17 to a buyer with 0 feedback. She filed a dispute through her bank (transaction not recognized) as soon as she received the item, got her money back, cancelled her ebay account. My money is on hold since September 25th with no updates from Ebay.

I sold another item on October 19th. Buyer received item and left positive feedback. Today he decided to file a dispute for item not received through her bank. My funds are on hold and the message I get from ebay is "We're preparing to send your dispute rebuttal to the buyer's payment institution. No action is needed from you at this time. We'll contact you if we need anything else". Which means this is between me and the bank now which will take a long time just like my first incident.

Where is the so called seller protection? How does it protect me? How is this a fair practice since ebay allows these to happen and the seller pays the price?

Last but not the least, here is ebay's customer service response to my problems: You may contact the payment institution where the disputes opened.

Please let me know what you think and thanks.

eunster1313 · ‎11-06-2020

Handling payment disputes as a managed payments seller

https://www.ebay.com/help/selling/getting-paid/handling-payment-disputes-managed-payments-seller?id=...

mishpitt · ‎11-06-2020

Thanks for the link. I am aware of these. My point is, I should be protected under seller protections listed in that link. I provided the info required when I declined the dispute. However, my money is still on hold after 45 days. I was told by ebay to contact the financial institution which the dispute was filed with.

donsdetour · ‎11-06-2020

@mishpitt wrote:
Thanks for the link. I am aware of these. My point is, I should be protected under seller protections listed in that link. I provided the info required when I declined the dispute. However, my money is still on hold after 45 days. I was told by ebay to contact the financial institution which the dispute was filed with.

"I was told by ebay to contact the financial institution which the dispute was filed with."

Customer service that does not even know, that managed payments is eBay,,,

Oh just wonderful.

Keep trying until you find a CS rep, that can find its head from a hole in the ground..

schumakerl · ‎09-03-2022

I have just gotten off the phone with EBay trying to appeal a refund in a dispute a buyer filled. I had just gotten notice that EBay, in it infinite wisdow, has desided a dispute in favor of a buyer who has managed to work EBay's system. With the refund EBay just gave the buyer...she got paid twice for the refund...once through her credit card and now through EBay. Not only that...the item was returned to her through the USPS...so she was able to score that also. What a deal for her. In no way was she even entitled to a refund, or return authorization, because she stated in her return request that she "ordered by mistake". As a Top Rated Seller...EBay automatically authorized the return. When I explained to the lady that I would deduct 50% of the price for handling the return...she went balastic and threaten to harm my account. EBay took none of that into consideration. EBay pretends that the 50% deduction is some sort of reward for handling the returns...but when they allow a buyer to spew threats without consequences...what does that accomplish. My point in all this is what myself and other seller have been screaming about since EBay installed their Money Back Guarantee. EBay seems to think that there is nothing lost in this process. Well, there is. It ties up my inventory, my time and my money. None of that matters to EBay...they simply decide and move on. Even when I appeal this dispute...none of the quiteria for a refund was met by the seller.

So...like so many other seller on EBay, I am choosing to take my listening elsewhere. EBay is alway quick to tell me how much they appreciate me being a seller for, off and on, 18 years. That is just hollow rhetoric. If they really appreciate sellers...then they would figure out a more euqable way that doesn't allow unscrupulous buyers to stick it to the seller. I just remember when this whole thing of Money Back Guarantee started...someone posted on here in response to the expressed concerns...that we shouldn't worry about it. It wouldn't amount too much. It has caused a lot of seller to just stop offering returns...thus limited those honest buyer from buying on EBay to begin with...and now gotten to the point that you have to block a buyer in order that they don't continue to rip you off. You can report the behavior...but EBay won't allow you to see their decision or even if they took any action. It is an absolute, fruitless battle that I no longer chose to fight. I will stop offering return because that is my only option under this policy. Then my next step will be to go to a site that appreciates sellers and expresses it in more ways than just useless platitudes.

kh-stanley1 · ‎09-03-2022

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.