Final Value Fee question

[jenn-18772]

Hi everyone:

I am a new seller and I had to cancel an item.  It is the only sale I plan to make.  I thought that a cancelled order would result in a ding on your account, but you were not charged a fee to cancel.

The buyer paid Ebay and the funds were listed as on hold.  I was informed that funds would only be released to me once the item was received by the buyer.  I have not shipped the item.  

How can I issue a refund if I have not received any payment?  If the sale did not happen how can I be charged a fee?

[mtgraves7984]

I would not be upset if it said I owed $0.30.

@jenn-18772 

The balance of the refund to the customer will come from the funds on hold... not out-of-pocket. No worries.