Clear Payout Block & Prevent Tax Witholding Seller Payments on Hold Since 03/11/2025

[quikdropflstu]

Who else is going through this nightmare sellers accounts funds being held since 03/11/2025 becasue requiring Tax documentation.  I immediately uploaded required documentation to eBay the same day.  I have called eBay 8 times since 03/11/25 and keep getting the run around.  Finally spoke to someone today who had a head on their shoulders and informed me that this is going on with a lot of sellers on eBay and funds are on hold were put on a lot of account and they are overwhelmed with processing all these requests, however they are holding all our funds until they get to the uploads of documents to release money.  The notificaition and letter stated from the IRS that this the 2nd they contacted eBay requesting these documents and this is the first time we were notified and to just put all our proceeds on hold immediately is horrific.  I was told this could take up to 10 days or more to get rectified another rep said 30 days.  This is ridiculous as they are collecting their fees and I am obligated to keep shipping thousands of dollars in product with no Money.   They should have allowed sellers the proper timing once email and letters were received before they just freeze account.  This is not sellers faults this an ebay error !! This is rididiculous and just to be told there is nothing they can do and will just escalate which means nothing.  

[mam98031]

Ebay hasn't had a normal Call Center since 2020.  Where did you get the phone number you are calling?

While I can't help you with what Ebay should have done, I can at least try and help you get out of this pickle.

So did the person you spoke with today tell you if they got the documentation they needed?  He should have been able to tell you that.  

Did you submit it a second time.  That might be a good thing to do if you haven't.

I would suggest contacting Ebay via a different method.  IMHO the better CSRs are found on the Facebook Link.  I would give that a try.  And yes I agree it is ridiculous that this is taking so long for you.

***************************************

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home

[quikdropflstu]

The number was a request to call back on the department that handles the tax verification payments on hold department. Yes it was confirmed last week on Friday it was received.  The person I spoke to finally today said they are aware of the overwhelming problem and they just have not gotten to processing document uploads.  I was told she would escalate it and try to get someone to look at the documents sent in and release the hold.  From the 8 phones calls since the 11th I am not holding my breathe.

[mam98031]

What a totally frustrating process.  Seems by now Ebay would have this processed now pat.  But honestly these delays have happened for years.  It makes no sense to me why this has not been fixed.  I'm so sorry you have had to go through all this.  I will keep my fingers crossed for you.

I hope you will come back and tell us when you get things worked out.

[eeaadd]

I have the same exact situation going on. Been selling on ebay for 24 years, pay 19K plus in fees last year, can't get any help with this and am not receiving our payouts so now we can't pay our mortgage.  I also got the "2nd notice" from the IRS ebay letter. I contacted the IRS and waited on hold for an hour to get an IRS agent who was really nice and confirmed to me all of our business information with them (IRS) is correct and the issue is not with the IRS. 

[tobaccocardyahoo]

Your sense of urgency is not shared.

Had you followed appropriate procedures, which meant reading what was expected of you and following the procedures, you would not have found yourself in as serious a situation as you are.

In time, you will not be treated as a potential money launderer or tax evader. Until then protective measures will be in effect.

These procedures, and the delays, exist because of past bad acts by many Ebay sellers, and a desire not to waste any more money than is already being wasted protecting from black hats.

[ilovehomefries]

It's crazy how arrogant you are despite having no clue what you're talking about.

[ilovehomefries]

I've also been going through this since the 11th despite having previously provided eBay with all of the necessary information requested and all of it being confirmed correct. I was able to get ahold of someone today who said that on the 11th they rolled out a new verification process for TIN information, that every call they'd been getting for days was about this issue, that they "don't know" how long it's going to take and that they do not have an ETA for when payouts will no longer be on hold for individuals effected.

Based off of what I've heard about eBay processes being very glitchy for sole proprietor/single LLC business accounts I can only imagine the rollout for this new verification process was just as faulty.

[teklifestyle]

All the people in here acting like they know what we are going through when this is a issue on eBays end and nothing us as sellers did wrong. All my information is 100% accurate and has been for years. Nothing has changed yet im in the same boat and eBay wants to hold my payouts for 30 days while they process paperwork that I already provided... Clearly thier system is giving IRS the wrong information when they are submitting the documentation. Also the IRS rule is when a situation like this occurs its supposed to be a 24% withholding and even eBay states this on thier site when you are reading about these notices. However they dont hold the 24% until 90 days of no resolution.. A little bit backwards if you ask me. They dont have to withhold all of our money they are choosing to. A glitch on thier end effecting business practices is not really a good situation I have invoices that have to be paid etc. I was told like this has become such a big issue they have sent out notifications to everyone at eBay staff and the backend team is "working towards a 10 day turnaround" I was told to call back Next friday if I still dont have access to my funds. I am sorry but they should not be aloud to hold our funds hostage been doing business on ebay for 15+ Years.. I am not just some hobby seller.