Can't make call to support

[bbruske55]

Hello, I have a problem with contacting eBay technical support. Namely, I need to solve my problem with my account in order to restore my payments. I write to support that I need help. The bot gives me a link to technical support with a phone number and code. But there is a problem. I can't call technical support because they just knock me out in a second. I'm looking for ways to contact eBay that don't involve calling, but I can't find an email where I can write to get an answer, and the bot doesn't let me contact any agent to resolve my situation. It's very inconvenient. 

[momiller77]

I have the same problem with an item not delivered but paid for.  The seller,  does not respond and the item is not shown by the dumb bot.  I am not in the US and does not seem to be an option to enter a non US phone number.  EBAY has dumbed down over the last fer years!

[kensgiftshop]

What did the email say that they sent you?

[kensgiftshop]

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@momiller77 wrote:

I have the same problem with an item not delivered but paid for.  The seller, stone940, does not respond and the item is not shown by the dumb bot.  I am not in the US and does not seem to be an option to enter a non US phone number.  EBAY has dumbed down over the last fer years!

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A day after the estimated delivery date Ebay gave you, open an Item Not Received case.
Go to your purchase history and click I didn't get it in the menu next to the item.
The seller will have 3 days to provide a tracking number showing it was delivered or refund.
If they don't, return to the case on day 4 and ask Ebay to step in.

[eburtonlab]

@bbruske55 

Try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/