eBay

corazon.apparel · ‎08-03-2023

I sold a pair of boots in January and the buyer contected me in May that they received the wrong pair of boots. I checked my inventory and yes indeed they did. I still had the pair they ordered. I had a pair of Soludos Ankle boots and Country Road Ankle boots in black. They almost looked identical.

They want a refund for the boots even though they wore them this whole time.

I told them I would, but I would like the boots back before I refund.

My question or issue is, since this was so far back and it's a completed transaction, how to initiate a refund??

I can't see anywhere in the details of the order to begin the refund process and of course I can't get through to EBAY CS.

Does anyone have any how idea how I do this or is the buyer just SOL?

ms.rodriguez* · ‎08-03-2023

They wore them? Too late. Give them a partial refund. Tell them your mistake but they had 180 days to contact you. Do you have their name and address. If yes, send them a money order. You decide the amount but I would not give them a full refund. Not now. You can also see if they can send you the paypal email address and you can send money to them.

fab_finds4u · ‎08-04-2023

Sold in January and contacted you in May saying they were wrong.

I say you're under no obligation to refund because they waited too long to tell you and they wore them. If they showed up on my doorstep unworn I would refund. Otherwise I would not refund.

ms.rodriguez* · ‎08-04-2023

To the poster, if they send them back, inspect them carefully. IF they wore them alot , I would give a refund of about 20% since you probably can't sell them at all except in a yard sale. If they are almost perfect and you can resell them, then maybe 50%. Make sure that you block this buyer immediately.

In the future, always check the item to the photo very carefully especially if you have several similar items. I have accidently mailed out very similar items, but they were always cheap items. I sell mainly diecast and once I shipped out a Matchbox 1957 red T-Bird, but the buyer bought a Hot wheels 1957 red T-Bird. I ended up shipping out the correct one for free. I was so embarrassed by that error.