Advice Dealing with Pesky Buyer

[vangons-0]

Hi everyone. I posted to the forum a few months ago. I’ve been dealing with a pesky buyer. I sold a purse some time back and they have since tried everything in their power to receive a fraudulent refund by claiming the item never arrived. EBay has the tracking linked and I’ve personally called USPS and her apartment building where they have all claimed it was in fact delivered. After going back and forth, eBay ruled in my favor and the funds were released to me. Long story short, I just got a email months later that the buyer payment institution has ruled in their favor…. and will retrieve the funds from my account. Is this even allowed? I’ve contact a eBay representative months ago and had the claim ruled in MY favor. How can they allow an obviously fraudulent buyer to pull funds out of my account months later?? Any advice would be appreciated 

[albertabrightalberta]

You should win this case, even with the c.c. dispute finding in the buyer's favor. (Was the buyer's claim with her financial institution for non-receipt?)

Here's the MBG (money back guarantee) policy: 

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

Since you won the INR (item not received) claim, ebay should have protected you from the card claim: 

https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293

"The final outcome of the dispute is decided by the payment institution. If the payment institution determines that the buyer is owed a refund, eBay will refund the buyer and will then seek reimbursement from the seller for the refunded amount. However, the seller may be eligible for payment dispute seller protections by eBay. For details on how these protections work – which transactions are eligible or excluded, and what sellers need to do – please read our full policy below."

Protections, eligibility requirements and exclusions

Payment dispute seller protections may apply when the buyer opens a payment dispute for one of the following reasons:

• They didn't receive the item
• They don't recognize the transaction or have an issue with the transaction
• The item they received doesn't match the listing

For a seller to be eligible for payment dispute seller protections:

• The transaction must meet the requirements specified in this policy
• The seller must respond to the payment dispute and take action within the required time frames
• If challenging the payment dispute, the seller must provide the required evidence
• The seller may not be in violation of the User Agreement

eBay may automatically apply seller protections to a dispute without requiring the seller to respond or take action on the dispute. If we apply the protections automatically, we won't charge a dispute fee or seek reimbursement from the seller if the dispute is resolved with a full refund to the buyer.