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notification issue

Just recieved a push notification for an item ending in 15 minutes which I have watched for days.

Went straight to the listing to see the current bid, and it counted down 3,2,1 as I watched it end!

What's the point of a 15 minute reminder that sends in the same minute the auction ends?

RANT wanted that item!

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Re: notification issue


@spacehopper321 wrote:

Just recieved a push notification for an item ending in 15 minutes which I have watched for days.

Went straight to the listing to see the current bid, and it counted down 3,2,1 as I watched it end!

What's the point of a 15 minute reminder that sends in the same minute the auction ends?

RANT wanted that item!


Thanks for posting. We are looking into this. Can you confirm if you have any battery saver app installed on your device?

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Re: notification issue

No, I don't think any power saver was in operation at the time. Seems to be working okay again now  

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Re: notification issue


@spacehopper321 wrote:

No, I don't think any power saver was in operation at the time. Seems to be working okay again now  


Thanks for confirming. Can you confirm the device manufacturer please?  

 

We are aware of issues with push notifications with specific Android phones (certain device manufacturers)

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Re: notification issue

I've been having a similar issue for the past few weeks. I have the latest app update on a Moto e4 plus (republic wireless) running nougat 7.1.1., that just got the most recent security update.

 

In my case, if/when I get a notification it's usually late by half the time remaining. Rarely I won't get any notification, and occasionally it will pop up several minutes after the auction closed. Some items I may be watching to see what current selling prices are and won't care if it's finished... but if I intend to bid, it's a PITA to miss buying and have to go through a new search with the possibility it will all happen again.

 

I don't have any battery saver apps or features turned on at all, and I've toggled the notification switch for eBay several times this week already, so no joy there either. I also explicitly exempted the eBay app with the phone's data saver options for WiFi to cell switching, so there's no interuptions with service.

Message 5 of 6
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Re: notification issue

BTW... I forgot that I do have power save set to kick in if the battery hits 5%, but I have it on a charger by the time it reaches 8-9%.

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