iOS eBay app is broken. Text box on “create a listing” page is missing

[red308gts]

I have always listed all my items using my phone since it’s so easy with the built in camera, (I don’t even have access to a “computer” most of the time), but a week or so ago the text box at the top of the create a listing page is just a blank space. Is someone working on fixing this?  I’ve deleted the app (twice), restarted the phone and reloaded the app (twice) with no luck “fixing” the bug. 

 

[baseballgirl434]

My app is doing the same.  Been that way for about a week with no resolution.  Let me know if you know of a fix.

[wastingtime101]

The box missing from the top is an error. I'm not replicating that problem on my app using the business listing tool.

File a tech report - it's fast and easy and eBay does review these reports. The more people reporting, the higher priority the issue will get in the fix queue.

Options through the app:

1. Shake your device while the app is open and that will trigger the option for you to file a tech report or submit feedback on product features.

2. Anywhere you see the three dots or the ? you can tap on that to file a report.

[red308gts]

Googling the issue I saw where someone said it happens if you have your iPhone display set to ZOOM / Larger Text under display settings with the latest iOS and/or new eBay app. Mine was set to zoom. I set it to Default and the problem went away. I set zoom back on and problem returned. My old eyes need the zoom mode. Lol. Someone needs to fix this. I must now choose between the text box being visible (like it has always has been) or strain my eyes with Zoom turned off for literally everything else I use my phone for. 

[red308gts]

The problem occurs if you have zoom / larger text turned on. Setting to default “fixes” it. This is a bug with either iOS or the app. Never happened before. I need zoom / larger text turned on. 

[galinasorvacheva]

I have the same issue , called eBay multiple times and they said they never heard of this issue from anyone else and that my iPhone is not working properly. Called Apple , they said it’s 100% eBay’s issue when some features in the app are not working.