Too easy to accidentally delete drafts from list
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‎03-05-2021 08:16 AM
Hi. I've experienced this issue more than a few times, and was wondering if I was the only one, or if others have run into the same problem and if there might be a tweak to the app that could prevent it.
Android app on a Samsung phone. Often, my wife sets up draft listings on her phone and then I go in on mine to fill in the shipping info before listing. On the app, I go into Selling and then Drafts to open the list of drafts and from there select the one I want to work on.
You can delete drafts from that list in two ways (that I know of). One is to hit Edit at the top of the list, which brings up check boxes next to the drafts and you can select all the ones you want to delete, and then hit the trash can to complete the deletion. The other is to swipe left on an individual draft, which deletes that single draft.
It is with that second option that I've run into problems. Basically, the swipe is too sensitive - even when I just click on the draft, if I do it a little too carelessly it sometimes registers as a swipe and the draft is gone.
I have a feeling that it was considered as a feature (being able to "flick" quickly instead of a full "swipe"), but for me it is more of a bug.
On my wife's iPhone, the swipe only registers when it is more deliberate (a simple flick doesn't do it), so we haven't run into that issue with her phone.
Since there is no way that I know of to bring back a deleted draft, and it is then such a hassle to recreate one that is accidentally deleted, I was wondering if it would be possible to either change that mechanism or introduce a "confirm delete?" -type message that would make it less likely for accidental deletes.
Thanks for listening. Any thoughts?
Too easy to accidentally delete drafts from list
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‎04-15-2021 12:50 PM
It just happened to me again. This time, in the midst of completing listings from drafts, my phone was on the counter in landscape mode showing my list of drafts. As I picked it up, it switched to portrait and I saw the red banner on the bottom saying I had just deleted a draft. I'm not even sure exactly how that happened, but it again has to do with the swipe-to-delete function.
What's funny is that when you go through the much more deliberate method of deleting a draft (by clicking "Edit", then checking the box for the item, then hitting the trash can icon) THEN you get a popup asking you "Are you sure you want to remove 1 item from this list?" and you click yes to confirm. But with the swipe method - which is much easier to do accidentally - it just happens with no confirmation.
It would be VERY helpful if that same confirmation popup came up when you swiped the draft to delete it.
Too easy to accidentally delete drafts from list
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‎04-19-2021 01:33 PM
Thank you for posting this. We will follow up with the right team and get this working better or at least get the confirmation like you mentioned.
Your details and steps are very helpful.
Thanks
Too easy to accidentally delete drafts from list
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‎03-26-2022 03:25 PM
yes! I keep deleting drafts and I am worked so hard on them and now I am so stressed out. I have to start all over...please eBay stop this from happening, thanks!
Too easy to accidentally delete drafts from list
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‎10-03-2022 07:14 AM
Well, it's been a while for me, but it just happened again. Working on completing a bunch of drafts, I had my phone on the table with the app page open to my list of drafts and when I picked up the phone my finger happened to touch one of the drafts and move just enough to "swipe delete" with no confirmation or anything.
It's so frustrating when it seems like it would be a relatively simple fix to keep this from happening.
Thanks for anything you can do to help change this.
Too easy to accidentally delete drafts from list
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‎12-04-2022 11:26 AM
This happens to me all the time. It's so annoying. Just terrible UI design. Please fix it.
Too easy to accidentally delete drafts from list
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‎12-27-2022 11:10 AM
In my google email app there is a button that allows or disallows swiping messages for deletion as I was constantly do that in error, so I disallowed it, eBay can do that too, I am sure, it just takes forever for them to do it, I find giving feedback works to fix things sellers want. I would take the time to call them and if they get enough calls they might fix it sooner than later, or send a feedback in the listing portion when you list something on the computer and mention this issue on the cell phone, just my 2 cents. I try right now to go to the selling area where drafts are when you first go to drafts on your phone and touch there as they do not get deleted by accident there, however you need to get in the first few line-ups in order to access it, sigh...
Too easy to accidentally delete drafts from list
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‎08-15-2023 11:10 AM
It's been over two years and this just happened to me again! Very frustrating!! So much time wasted!! Now I have to retake pictures, rewrite descriptions, do all my research on pricing and everything again! Hours of my time, WASTED. Thanks for getting on that so quickly! Two years later, this should NOT still be an issue. There is still no confirmation or Undo button, which makes it VERY frustrating when listings and photos I spent so much time on are gone in a flash. I was simply just trying to scroll through my drafts. Please fix this already.
Too easy to accidentally delete drafts from list
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‎11-04-2023 08:19 AM
This has happened to me several times! Happened again last night! They really need to fix this issue!
Too easy to accidentally delete drafts from list
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‎12-04-2023 10:11 PM
It has been years and you have yet to fix this issue. It continues to happen to me and my partner, among many other ebay sellers across the platform. This feature does not need to exist and is only a burden for us. Please remove this immediately. You have had so many updates since people started complaining about this issue. Nothing has been done to fix this, yet you continue to invest time, money, and effort into adding features. How about taking a step back and fixing issues.
Another frustrated seller,
-Adam
Too easy to accidentally delete drafts from list
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‎12-04-2023 11:19 PM
