Searches not loading

[ukdevil]

In the latest couple of versions of the Android app, saved searches no longer work and the error below is displayed. They work fine in a web browser, but not at all in the app. Tried clearing cache and storage, but with no luck

[eburtonlab]

Saved Searches seem to be loading for me in the eBay app.

Make sure you have the latest version of the eBay app (6.74.0.1).

Or try uninstalling the eBay app, restarting your phone and then installing the latest version of the eBay app from the Google Play Store. The restart in between should ensure a clean install.

[ukdevil]

Just tried that (I was already on the latest version though) and unfortunately still no luck. I think it might come down to what's in the searches themselves somehow.

[elizabeth@ebay]

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@ukdevil wrote:

In the latest couple of versions of the Android app, saved searches no longer work and the error below is displayed. They work fine in a web browser, but not at all in the app. Tried clearing cache and storage, but with no luck

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Hi @ukdevil. There's currently a ticket out for this and is being worked. Please keep an eye out for the fix to come through soon. 

[mobile_feedback]

@ukdevil @eburtonlab 

Please check your saved searches today and let us know how it looks. It should be working.

Thank you for reporting this.

[ukdevil]

Just has a follow-up to this:

Managed to get the issue resolved thanks to one of the app dev team. The issue was with one of the searches specifically. They had to switch me back to the old Saved Search experience and then I compared the searches in the app to the ones that were showing on the website and there was one missing in the app, so I deleted that search from the website and that did the trick - the new experience works for me now.