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Search Issue on App?

This started happening recently where when I search for an item the search bar keywords will revert back to the previous search while pulling up the current results. Like I search for "sterling silver cup" the search will pull up results while at the same time the search bar keywords go back to the previously searched item. It's frustrating because if I want to add or remove keywords to the search I have to fully retype all keywords. I've used the app for many years and never run into this issue. Anyone else having this happen? Any way to fix it?

 

Thanks

Message 1 of 20
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19 REPLIES 19

Search Issue on App?

@wrm827 

 

Using the latest Android version of the app (6.236.0.1) the search seems to be working correctly for me. I am able to search for one thing, edit the search field to search for another thing, and still see the correct terms in the search field after searching and editing again.

 

You may want to try uninstalling the eBay app, restarting your device, then installing the latest version of the app once more.

 

If the issue persists, try shaking your device while the app is active to report it to eBay.

 

Message 2 of 20
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Search Issue on App?

Hi. I took the steps you said and it seems to have cleared up the issue for now at least. Thank you so much!

Message 3 of 20
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Search Issue on App?

You are most welcome -- glad to hear that!

 

Message 4 of 20
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Search Issue on App?

Unfortunately, it's still doing it constantly. It happens both when I'm out and about and at home. My phone is a Galaxy s24. I try clearing stuff and restarting with no luck. 

Message 5 of 20
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Search Issue on App?

Any luck with this? It's driving me nuts. Reinstalled and it temp fixed it but reverted back!

Message 6 of 20
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Search Issue on App?

Hi. Wow I was starting to think I was the only one with the issue. Sorry to hear that. No, it's still doing it and extremely frustrating. And it just started doing something else where if I want to add text between my keywords or if I misspelled a word, I can type one letter and then the blinking cursor goes to the end of the keyword chain. I've checked ebay app settings and my keyboard settings with no luck. I've been using this app for so many years and never encountered these problems. It's made using the app a major headache.

Message 7 of 20
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Search Issue on App?

what phone do you have? im wondering if that has anything to do with it or it's just a glitch in the app.

Message 8 of 20
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Search Issue on App?

I have the same problem and has been going on for a couple weeks.  The voice to text was the first problem as it doesn't complete the item.  Just the first syllable. Then also the same problems you mentioned.

  

Message 9 of 20
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Search Issue on App?

Having the same problems with a Pixel 9a so it is not a phone specific problem it is a problem in the App. Have tried all the suggested easy fixes like restarting the phone, reloading the app, clearing the cache, etc. Nothing is working. 

Message 10 of 20
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Search Issue on App?

Amazingly the search was working perfectly today while at an estate sale. Everything I looked up stayed in the search bar as desired. However if I tried to edit or add words between keywords it still moves the cursor to the end after typing only one letter. I hope that at least the original issue has been fixed perhaps due to this thread and the others confirming that they're having the same issue. Fingers crossed.

Message 11 of 20
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Search Issue on App?

Exact same problems for me, following thread for a hopeful solve. 

Message 12 of 20
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Search Issue on App?

Nothing is working for me and it's super irritating. Following for a fix. 

Message 13 of 20
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Search Issue on App?

Yeah, same. It works only intermittently. Super frustrated with it.

Message 14 of 20
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Search Issue on App?

Glad to see its not just me. Following looking for a fix.

Message 15 of 20
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