Repeat problem freezing

[gixophile71]

Still freezing on photos! Open a photo and try to expand/zoom in and header and footer “white out” and the photo freezes. Once frozen the whole app is useless and has to be deleted, then reloaded. Very tedious when it happens repeatedly. Despite acknowledgment of the problem in comms from tech support... it persists. Disappointing. 

[mobile_feedback]

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@gixophile71 wrote:

Still freezing on photos! Open a photo and try to expand/zoom in and header and footer “white out” and the photo freezes. Once frozen the whole app is useless and has to be deleted, then reloaded. Very tedious when it happens repeatedly. Despite acknowledgment of the problem in comms from tech support... it persists. Disappointing. 

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Thanks for posting this here. We have heard a few others that have this happen. We have tried to recreate the problem and have not had much success. Do you have any more details, is it certain kinds of items you see this happening on? Once you tap on an item how quick do you tap the photo to get into the photo viewer? When in the photo viewer how quick are you zooming? Are you swiping to another image before you zoom? Do you notice if this happens on a slower vs faster network?

Sorry for all the questions, we are trying to get to the bottom of this.

Thanks

[gixophile71]

Hi , the problem seems to occur most often if I try to expand fairly quickly after selecting the individual picture... but not always. I look at all manner of items but motorcycles and cars the most, because of that it happens probably most there. I can’t really remember if other types of items have frozen too but it’s happened so many times it must be so. It happens on mobile data as well as via home WiFi. I don’t expand all photos so must swipe between before zooming in. Hope this helps. 

[mobile_feedback]

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@gixophile71 wrote:

Hi , the problem seems to occur most often if I try to expand fairly quickly after selecting the individual picture... but not always. I look at all manner of items but motorcycles and cars the most, because of that it happens probably most there. I can’t really remember if other types of items have frozen too but it’s happened so many times it must be so. It happens on mobile data as well as via home WiFi. I don’t expand all photos so must swipe between before zooming in. Hope this helps. 

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Thank you. We will try some of these. If there is anyway you could get a screen recording of it happening it might help. If you are able to you can send it to iosfeedback@ebay.com