01-17-2021 06:53 PM
When going to your feedback and click on a feedback that was actually received it does not take you to the transaction or the actually same user's purchase that has left you feedback. This occurs when you have a listing that has more than 1 quantity and several users have purchased the item from you. This only occurs on Android. On iOS it is working perfectly so for example if someone leaves you feedback you can click on their feedback and then leave feedback on the next page by click "leave feedback" on iOS but not on android since it doesn't link the correct transaction - please see the example below. This is an example not actually the item number etc but given to clarify the problem. Thanks in advance for fixing it.
Item 324324234 - 54 sold
In your eBay feedback profile user5555 leaves feedback - "thanks great item"
You click the feedback and it opens the page showing what was purchased /username and the user is magenta123 who also bought same item but hasn't left feed back yet.. it should have taken you to the transaction that "user5555" has completed.
12-14-2021 01:59 PM
Yep, having the same issue on Android. Had a brand new buyer leave negative feedback without contacting me or any genuine reason. I click on the feedback to message the buyer and I've ended up messaging a different customer making me look a complete fool. Needs fixing!
12-15-2021 08:56 AM
Hello @sameru and @on-point_carprigs! There was a similar issue that we put a fix out for recently. Please ensure you are on the most up to date version of the app and hopefully that will fix this for you. If not, please follow-up with the version you're on (I believe we're up to 6.40.0 now) and we'll go from there. Thanks!
12-15-2021 09:07 AM
Hi, updating the app has done the trick it seems. Thanks