Please fix the app (10/07/2025)

[ste20101979]

Please fix the bug in this app please. Everything works fine but if the app is in the background and after an hour I decide to go back into it, it will just freeze and then close. I have to close the app and reload it everytime. Never used to do this!

[kensgiftshop]

Can't help much with the app.

I wouldn't use it for selling or buying.

[eburtonlab]

@ste20101979 

Make sure you have the latest version. Try uninstalling the eBay app, restarting your phone, then installing the eBay app once more. The restart in between should ensure a clean install.

If that does not help, app issues can be reported to eBay by shaking your phone while the app is active.

[wastingtime101 · Accepted solution]

I've seen a few reports about the app crashing the last couple days from iPhone 16 users.

File a tech report @ste20101979  - it's fast and easy and eBay does review these reports. The more people reporting, the higher priority the issue will get in the fix queue.

Options through the app:

1. Shake your device while the app is open and that will trigger the option for you to file a tech report or submit feedback on product features.

2. Anywhere you see the three dots or the ? you can tap on that to file a report. Screenshot below.