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My payment

Why hasn’t my payment showed up on my eBay account, my PayPal account or my bank account when my product has already been delivered to the buyers address

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My payment

As I quote from an an older fourm

 

PayPal has to be able to view online that delivery tracking states delivered in order to release your funds 3 days after.  If you don't ship with tracking, they hold your funds for 21 days.

 

If you didn't use tracking, it will only take one "Item Not Received" case to convince you that every package needs tracking.  It is your only defense if the buyer says they didn't get the package.

 

https://www.paypal.com/us/webapps/mpp/security/ebay-payments-learn-more

 

What can I do to help get my funds more quickly?

 

Typically, you’ll get funds in 21 days – even sooner if you follow good shipping practices:

  • If you print shipping labels through eBay or PayPal, funds should be available 3 days after we can confirm that the order was delivered. Your tracking information uploads automatically, and you’ll get funds to help cover shipping, too.*
  • If you ship directly using USPS, UPS or FedEx and manually enter shipment tracking information on eBay or the PayPal Transaction Details page, funds should be available 3 days after we can confirm that the order was delivered.
  • If you mark the item as shipped in My eBay but don’t upload tracking information, funds should be available 7 days after your latest estimated delivery date OR
  • If you don’t provide tracking information, mark the item as shipped, or the estimated delivery date cannot be calculated, funds should be available in 21 days.

Please keep in mind that it may take longer to get funds if your buyer reports a problem.

I am not an eBay employee but I sure feel like one sometimes
eBay Community Mentor Since 8-07-2023
Used to be panda75654
This is my only account. I do not own any other eBay accounts and will not ask for personal information. Stay safe!
Message 2 of 5
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My payment

@whattheactualfox 

 

The OP is enrolled in eBay's Managed Payments program. S/he does not receive payments for transactions through PayPal. None of the quoted verbiage regarding PayPal applies to the OP.

Message 3 of 5
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My payment


@lia-3813 wrote:

Why hasn’t my payment showed up on my eBay account, my PayPal account or my bank account when my product has already been delivered to the buyers address


@lia-3813 

 

As a new seller enrolled in eBay's Managed Payments program, you'll want to read this page carefully. 

 

Payments on hold as a managed payments seller 

 

It explains several reasons you may not be receiving the proceeds from your sales, including issues with the set up of your Managed Payments account information or reasons your funds may be on hold.

 

If you have further questions after reading the above page, either update this thread or start a new one so someone can try to answer those questions.

 

Good luck!

Message 4 of 5
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My payment

Oops. I was on autopilot last night

I am not an eBay employee but I sure feel like one sometimes
eBay Community Mentor Since 8-07-2023
Used to be panda75654
This is my only account. I do not own any other eBay accounts and will not ask for personal information. Stay safe!
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