03-04-2021 09:19 PM
03-04-2021 10:39 PM
Then firstly open the case about your item.
03-04-2021 11:25 PM
@boquete76 Sounds like you are the seller. Did your buyer open a return case? If so you can accept the case and refund at that time. If you just want to refund your buyer without an actual return case you can do this by going to the transaction. There is a drop down menu where you can select to refund the buyer. Either way just follow the prompts and the system walks you through refunds. Best of luck to you....
03-05-2021 03:28 AM
I did a quick google search and found this -- https://www.ebay.com/help/selling/managing-returns-refunds/refunding-buyers-as-a-managed-payments-se...
Good luck.