I am unable to update, the app no longer works

[hobbies_games_4u]

I have a Samsung phone and all of a sudden the eBay app stopped working

I was using the app then switched to another app, then switched back and now I have the same issue, I'll paraphrase the message I get below.

"We're sorry this version of the app is no longer supported... Please update." 

I get this every time I open eBay on my Samsung, I don't understand how it can be working one minute and then not the next, nothing has changed I have Android OS 9, I have uninstalled, re-installed, switched my phones on an off and a combination of the three. I have also updated google play services, as has also been advised.

 All the Reponses seem to be, "Old phone, old OS, so get a new phone." which is rather dismissive.

Is this not a bug, it seems very strange, and the web version doesn't send message notifications, for sales, bids, messages and so on, so its not really a viable alternative.

If this is not a bug, it's going to be a huge inconvenience for huge number of app users, is this being looked into, or is it simply a matter of a huge number of the user base have now been locked out.

Please help, thanks.

[wastingtime101]

There may be a larger issue at play as the forum has been flooded over the past hour or so with similar reports.

In the meantime, you should be able to access eBay through a web browser on your device.

[eburtonlab]

According to a post on the UK community boards, the latest version of the eBay app requires Android 10 or later.

https://community.ebay.co.uk/t5/Technical-Issues/Pictures-missing-using-APP/m-p/7762881/highlight/tr...

If you cannot upgrade your operating system or find an older version of the app that works with your current operating system, you should still be able to use a browser to go to ebay.co.uk instead.

If eBay browser links are opening in the app automatically, you can disable that by going to your device Settings: Apps: eBay: Open by default: Opens supported links and choosing "Don't open in the app".

[hobbies_games_4u]

Do you know when this change occurred?

As I said, I was using the app on Android 9 a couple of hours ago, it was working fine.

[eburtonlab]

The post I linked to appeared this morning, my time.

There have been a flood of UK users posting on the US community boards this evening since then.

I am not sure if US users will have the same problem when they try to use the eBay app tomorrow morning, or if this is a UK-specific issue -- possibly due to the unique 2-factor requirement in the UK.

[hobbies_games_4u]

Thank you for clarifying, hopefully there is a solution to this or a rollback, as it's its clear that many many users are affected by this.

The prospect of having to spend a pretty large amount of money to upgrade your phone to use ebay isn't going to sit well with a lot of people.

[eburtonlab]

You are welcome. I do not know if I would hold my breath waiting for eBay to provide a new version of the app that was compatible with older operating systems. Perhaps someone will find an older version of the app that still works for a little while.

Mobile browsers are still free.

[extramural]

This happened in the early hours of this morning, 3 Feb 2025.

I contacted ebay and was in chat with one of their support staff. 

It is a result of ebay adding new features for a better user experience that will not run on Android 9, which is what my mobile phone is running.   Not a great experience now for me and 1000s of others in the same situation. 

They raised a complaint on my behalf but I am not holding my breath on this being resolved. 

Basically if you have Android 9 and like me cannot update OS, forget it. 

On a way it's a blessing in disguise, I do spend a lot if time browsing that often results in purchases so not going to be my loss. 

There is of course the Web app via a browser but it's not so nice to use so I'll be on there less. 

Now what to do with the extra time...