I accidentally upgraded my "Messaging" portion of my iOS app and now it does not work

[djchamp123]

Hello,

About a month or so ago in my iOS eBay app there was some option to try out a new version of Messaging. I do not know exactly what it said but I clicked YES and that I wanted to try out the new messaging. Every since then messaging has not worked on my app. When I click Messages I get a sad face emoticon that says "Something went wrong. Please try again later" And then a reload button that does nothing. I am curious if anyone else has done this or knows how to go back to whatever legacy messaging settings to fix this issue.

Thank you in advance for any help!

[mobile_feedback]

@djchamp123 

Thank you for posting. We will get in touch with you to get some further details.

[eburtonlab · Accepted solution]

It might be worth uninstalling the eBay app, restarting your phone and then installing the latest version of the eBay app. That can help if the issues was caused by a less-than-clean previous update installation.

In the mean time, you may want to try using a browser to check your messages.

On the Android version of the app, trying the "new version of messaging" just displays messages in a threaded text style format. There is a link to switch back to "Classic version" which undoes the change.

[djchamp123]

Please and thank you. I look forwarded to hearing from you.

[djchamp123]

Completely uninstalling and reinstalling the app worked. It is now back to the old way and has the option "Weve updated messaging try it now" which I will NOT be clicking. Thank you.

[eburtonlab]

You are welcome -- glad to hear that worked!