eBay

kmc3mac · ‎11-08-2022

After buying an item I am then unable to see any images or description later, all that is shown is the blue option boxes to contact seller, give feedback etc. Only once did the information appear as it should when I refreshed screen. I am using latest version of app after reinstalling and android 6.0.1

This is obviously a problem if I have to query if item sent by seller is what I bought as I can no longer see such details, this has only recently occurred in past week or so.

elizabeth@ebay · ‎11-08-2022

@kmc3mac wrote:

After buying an item I am then unable to see any images or description later, all that is shown is the blue option boxes to contact seller, give feedback etc. Only once did the information appear as it should when I refreshed screen. I am using latest version of app after reinstalling and android 6.0.1

This is obviously a problem if I have to query if item sent by seller is what I bought as I can no longer see such details, this has only recently occurred in past week or so.

Thank you @kmc3mac for the details and android version. Would you mind clarifying what your app version is as well?

Elizabeth,

kmc3mac · ‎11-09-2022

It's 6.9.6.3

kmc3mac · ‎11-10-2022

As an update, if I refresh the screen 3/4 times sometimes the listing for item I have bought appears but not always. I'm beginning to think I will have to ditch the app and use ebay Web page. I tried going back to an earlier version that supported android 6 but it would not start just stated version not supported.

technics280 · ‎11-14-2022

Can confirm this. Have posted similar on here with zero response. Completed items, either mine or other sellers, have to be refreshed multiple times before the image comes up; sometimes it never appears. Regardless of Ebay app level.

On Android 7.