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Frozen App

What is going on?? The app on my iPhone is frozen I cannot use it at all!! I’ve rebooted several times and still nothing is responding to my attempts. 

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Re: Frozen App


@mojangles27 wrote:

What is going on?? The app on my iPhone is frozen I cannot use it at all!! I’ve rebooted several times and still nothing is responding to my attempts. 


Hi @mojangles27. Please uninstall and reinstall your app to see if this resolves the issue. If not please let me know what screen you're on, or where you're at in the app when it's freezing. Thanks! 

Elizabeth,
eBay
Message 2 of 5
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Re: Frozen App

Yes this helped except now on ‘home’ nothing shows up. Otherwise it’s functioning again.  But still how do I get it to function 100%?

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Re: Frozen App


@mojangles27 wrote:

Yes this helped except now on ‘home’ nothing shows up. Otherwise it’s functioning again.  But still how do I get it to function 100%?


Hi @mojangles27. Have you updated to the latest version by chance? The home screen should load fully with the newest version.

Elizabeth,
eBay
Message 4 of 5
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Re: Frozen App

Yes I did but I also deleted the app and reinstalled for a second time and now it seems to be working properly again.  Thank you for your help.

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