Customer service and fraud have both gotten very bad. In a direct answer to your question, many of us have decided not to put up with it, especially as ebay demands direct ACH access to our checking accounts or whatever.
The ones choosing to stay are actively promoting the idea that you shouldn't ever talk to customer service. That you 'can't protect yourself against fraud' is a common refrain. 'Don't sell certain items' is another.
When customer service existed even just last year, things were better. There was a lot you could do and when there was fraud, or occasional mistakes made on ebay's side, customer service could work it out. It's very time consuming now and not even worth it. Let's hope they take notice, but it seems unlikely.
