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App won’t open

Hi, as of about a week ago I cannot open the eBay app. The app launches but just sits on the “eBay” logo screen. I have an iPhone XR running 12.3.1. I’ve deleted the app and reinstalled but I get the same thing. All other apps and programs run fine on the phone and the eBay app worked flawless up until about a week ago. I’ve included a photo of where the app gets hung up. Any help would be appreciated...thanks 

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App won’t open


@s8103 wrote:

Hi, as of about a week ago I cannot open the eBay app. The app launches but just sits on the “eBay” logo screen. I have an iPhone XR running 12.3.1. I’ve deleted the app and reinstalled but I get the same thing. All other apps and programs run fine on the phone and the eBay app worked flawless up until about a week ago. I’ve included a photo of where the app gets hung up. Any help would be appreciated...thanks 


Could you try the following, uninstall the app, restart phone and then reinstall. We have found doing that will get it to open properly.

 

Let us know how that works

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