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Android app internal error

Any time I try to browse saved searches or view items in search results, I get the message "Internal error. Please try restarting the app." 
 
However, nothing works to fix this. Not clearing cache, restarting, or even reinstalling. Help please!
Message 1 of 7
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6 REPLIES 6

Re: Android app internal error

Same behavior on mine too.

Message 2 of 7
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Re: Android app internal error

Same issue for me

Message 3 of 7
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Re: Android app internal error

Same here. Thousands are currently affected and this is not the first time...

Message 4 of 7
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Re: Android app internal error

One user indicated that searching works if you sign out of your account in the app first.

 

You might try searching using a browser rather than the app until eBay fixes the current problem.

Message 5 of 7
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Re: Android app internal error

Hello! We appreciate the report. There's a known issue with the search function timing out within the app and the mobile team is aware and looking into it. In the meantime, you can try searching on the mobile and desktop sites as eburtonlab suggested.

Velvet,
eBay
Message 6 of 7
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Re: Android app internal error

Thank you! I will try this. 

Message 7 of 7
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