eBay

motor-wagen · ‎09-20-2018

Why on earth would the ability to choose calculated shipping and enter weights & dimensions be removed from the latest app? This is ridiculous.

annasunicorns · ‎09-20-2018

They didnt remove it, they just made it unintuitive. You need to click on the blue words. They change the settings for shipping by leading to tab menus that confuse alot of people. @krys88 you are not the only one.

motor-wagen · ‎09-22-2018

Nope, it is most definately removed. The only options I have are "Charge a fixed amount" or "Free Shipping". I have removed and reinstalled teh app multiple times, restrted my phone etc. no options exist other than the two I mentioned.

refocusedgoods · ‎09-23-2018

@motor-wagen You are correct. Several people are seeing this issue. See this thread: https://community.ebay.com/t5/Mobile-App-iOS/Unable-to-set-calculated-shipping-on-iOS-app/m-p/289789...

I've been waiting 6 days, and nothing so far. eBay seems unable to handle even the basics for sellers now.

-B

brian@ebay · ‎09-25-2018

@refocusedgoods wrote:
@motor-wagen You are correct. Several people are seeing this issue. See this thread: https://community.ebay.com/t5/Mobile-App-iOS/Unable-to-set-calculated-shipping-on-iOS-app/m-p/289789...

I've been waiting 6 days, and nothing so far. eBay seems unable to handle even the basics for sellers now.

-B

Hi @refocusedgoods and @motor-wagen, I have the ability to set calculated shipping in my iOS app. In fact, the listing I just created defaulted to calculated. Since I can't replicate this, can you provide some screenshots of what you are seeing in the app? This will help me look into this further and, if needed, get it reported. Thank you!

Brian,
Community Team

motor-wagen · ‎09-26-2018

brian@ebay, every listing I create on the app does not allow for the calculated shipping option.

I have to go onto my desktop and fill out the shipping information in order to complete the listing info. However, I did that with one listing and then saved it as a draft since I had not yet loaded the pictures. Now, on my IOS app, that listing is in the old format and shows all the various shipping options that were available on the previous version.

I am including screen shots of the current issue and of the listing that had been modified on my desktop.

Also, I tried posting this reply several times yesterday using my app, it crashed every single time and returned to the home page.

In my opinion, and apparently other sellers too, the previous layout was overall more user friendly and functionally straightforward. This is a perfect example of "fixing" something that wasnt broken. I have lost a week of listing ability because I do not have time to sit at a desk top computer at my office going through listings. It is already affecting my income and will continue to do so.

Thanks

brian@ebay · ‎09-26-2018

@motor-wagen wrote:

brian@ebay, every listing I create on the app does not allow for the calculated shipping option.

I have to go onto my desktop and fill out the shipping information in order to complete the listing info. However, I did that with one listing and then saved it as a draft since I had not yet loaded the pictures. Now, on my IOS app, that listing is in the old format and shows all the various shipping options that were available on the previous version.

I am including screen shots of the current issue and of the listing that had been modified on my desktop.

Also, I tried posting this reply several times yesterday using my app, it crashed every single time and returned to the home page.

In my opinion, and apparently other sellers too, the previous layout was overall more user friendly and functionally straightforward. This is a perfect example of "fixing" something that wasnt broken. I have lost a week of listing ability because I do not have time to sit at a desk top computer at my office going through listings. It is already affecting my income and will continue to do so.

Thanks

Thanks, @motor-wagen. What iOS version number do you have and what ebay app version number do you have?

Brian,
Community Team

motor-wagen · ‎09-27-2018

brian@ebay,

IOS 12.0 (16A366)

Ebay app version 5.25.1

brian@ebay wrote:
@motor-wagen wrote:
brian@ebay, every listing I create on the app does not allow for the calculated shipping option.
I have to go onto my desktop and fill out the shipping information in order to complete the listing info. However, I did that with one listing and then saved it as a draft since I had not yet loaded the pictures. Now, on my IOS app, that listing is in the old format and shows all the various shipping options that were available on the previous version.
I am including screen shots of the current issue and of the listing that had been modified on my desktop.
Also, I tried posting this reply several times yesterday using my app, it crashed every single time and returned to the home page.
In my opinion, and apparently other sellers too, the previous layout was overall more user friendly and functionally straightforward. This is a perfect example of "fixing" something that wasnt broken. I have lost a week of listing ability because I do not have time to sit at a desk top computer at my office going through listings. It is already affecting my income and will continue to do so.
Thanks

Thanks, @motor-wagen. What iOS version number do you have and what ebay app version number do you have?

Ebay app version 5.25.1

brian@ebay · ‎09-27-2018

@motor-wagen wrote:

brian@ebay,

IOS 12.0 (16A366)

Ebay app version 5.25.1

brian@ebay wrote:

@motor-wagen wrote:

brian@ebay, every listing I create on the app does not allow for the calculated shipping option.

I have to go onto my desktop and fill out the shipping information in order to complete the listing info. However, I did that with one listing and then saved it as a draft since I had not yet loaded the pictures. Now, on my IOS app, that listing is in the old format and shows all the various shipping options that were available on the previous version.

I am including screen shots of the current issue and of the listing that had been modified on my desktop.

Also, I tried posting this reply several times yesterday using my app, it crashed every single time and returned to the home page.

In my opinion, and apparently other sellers too, the previous layout was overall more user friendly and functionally straightforward. This is a perfect example of "fixing" something that wasnt broken. I have lost a week of listing ability because I do not have time to sit at a desk top computer at my office going through listings. It is already affecting my income and will continue to do so.

Thanks

Thanks, @motor-wagen. What iOS version number do you have and what ebay app version number do you have?

Ebay app version 5.25.1