Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
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Forum Posts

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Resolved! Sign-in on old versions broken

Trying to sign in on old versions of the eBay app doesn't work anymore. When I try to sign in, of course using the right username and password, a message pops up saying "Provided user does not match with user that security token was issued to (SOA.Se...

drafts will not save pictures

Ebay app is my exclusive listing platform. Suddenly I can take photos in the app, but they will not save, so I cannot upload the listing. I cant get any work done at all!

Resolved! Ebay app closing when listing

Around 5 central time tonight my eBay app started exiting to the phone home screen each time I tried to list an item. It has continued to do so the rest of the evening. I have had to go to my laptop and finish drafts to get items to list. Any reason ...

Cannot Delete Sold Items

I cannot delete the last four sold items in the app. I delete them but they immediately pop back in. eBay told me to uninstall and reinstall. Tried that with no luck. They are not on the web version so it is some sort of bug?

Asking a seller a question

More often than not one of the first things I do when I come across a listing is to submit a question to the seller. The current iOS app has that option buried beneath layers that are excessively difficult to find! Asking a question must be near the ...

User avatar by Adventurer
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Active listings in app caps off at 600

For the past few days I haven’t been able to see all of my active listings using the iOS app. I can only see 600 out of my 685 listings. The individual listings show up when I search for them, but I can’t see the complete list when I click on my (685...

Listing in Mobile App won’t accept country

Last night the app crashed when you clicked “continue” to post the listing. This morning it won’t let you list the item because the field for item origin country will not populate even though you have filled it in. I’ve tried other countries as well,...

Offers cannot be deleted - Many old purchases are not staying hidden

Where do I start? On the BIDS & OFFERS tab, items for which I’ve made an offer, offer was accepted, I paid, item shipped, and feedback left WON’T GO AWAY. On the Purchases tab, items I’ve long ago paid for, received, and left feedback for magically a...

Items for sale stats not showing, profile visible until app reset

When looking your items for sale, views often show 0. Closing and opening app doesn’t change it. It randomly shows correctly sometimes. Also, when looking at profile such as your own feedback, this won’t load if the app has been running in the backgr...

Can’t relist unsold item on mobile app

with the recent update on ios app i can no longer relist all of my unsold items. everytime i click “relisting item” the next window says“No response from serverunknown errortry again”Always like that even when you click try again or restart the app o...

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