on 07-29-2015 04:36 PM
Hi everyone,
A bit of a confusing situation here and I appreciate the help.
I sold a tshirt on eBay and the buyer would like to return. He was under the assumption that the item had a different print than what he had thought.
My item was new in factory packaging, so understandably I did not want to open it. I could not find a photo online of the pattern of the opened product, so I used stock photo of a plain white t-shirt of the same design and technology as my title photo. The t-shirt I had available was of a blue and white camo pattern and my 2nd and 3rd photos clearly show the item in a clear bag with this print.
The second line in the auction description states:
"Please note that product in primary picture does not show cloud design on this product. It is a cloud pattern with a white Columbia Sportswear hash logo in the center. I could not find a photo of the product and did not want to open it."
The seller opened the see through packaging, diminishing the products resale value. Although my auction stated no returns, I would've accepted a return if the buyer would have reached out kindly.
Is the buyer to blame for purchasing an incorrect product? Or am I responsible?
Thank you!