What is reported back after authentication process for fine jewelry

[longcreekherbs]

I am a 21 year seller with eBay, and just learned the hard way that what an authenticator reports back to eBay may differ significantly from what is reported to the seller, if an item does not "pass." I don't know what is reported to the buyer, but I believe all 3 should receive the exact same information. In my case I had received assurances from 3 jewelers that my item description was accurate. I can understand if an authenticator reaches a different conclusion, but why omit significant details? Additionally, what an eBay agent described to me as a "technical glitch which others have been experiencing," prevented me from messaging the buyer for three days, during which I tried repeatedly. My only recourse was to ask the agents to pass along messages for me. I doubt I'll ever sell expensive jewelry on eBay again!

[jklfindings]

Without any specifics of what happened, we won't really be able to lend assistance.  What was the reason the item was rejected?  As for what the authenticators tell ebay, and then what they tell the buyer & seller, I believe they try and "dumb it down" for the average person to try and understand.  I agree it can be infuriating at times, but we've learned you just have to call to get the actual reason.

[idealgems1]

I agree with @jklfindings .  If you are persistent, you will be able to get through to an eBay agent that works in the jewelry authentication department.  You will probably have to tell a couple of agents you really need to speak with someone from that area and explain why to get there.  Once you get there, though, you will get someone who is familiar with jewelry terms who will be able to intelligently discuss your case.

Actually, on one of our two rejections, the authenticator actually preemptively explained the issue to us.  Something to the effect of, "your item checks as genuine, but the variety name of the gemstone must be properly described".  I don't know what they told the buyer, but I can tell you that after a quick explanation to the buyer and then relisting, the buyer repurchased it again at the same price.